Nous contacter

La plupart des questions sont traitées dans la FAQ ci-dessous. Si vous avez encore besoin d'aide, veuillez utiliser le formulaire au bas de cette page.

Comment pouvons-nous vous aider ?

Commencez par consulter la FAQ de votre sujet. Pour les heures d'ouverture, les plans et les détails en magasin, visitez notre page Informations sur le magasin. Tout ce qui n'est pas couvert par la FAQ peut être envoyé via le formulaire au bas de cette page.

Commandes et livraison

How quickly will my order be dispatched?

We endeavour to process and dispatch all orders on the same day. However, dispatch times vary by location, and large single-card orders may not always be dispatched same-day if placed close to our courier pickup window. Pre-orders will be shipped as soon as we have received our delivery and publisher rules allow them to be shipped (which may be the day before or the day of official launch).

What delivery services and couriers do you use?

We primarily ship via Royal Mail. Royal Mail Standard 48 Tracked typically takes 2–4 days and Standard 24 Tracked takes 1–3 days (please check the Royal Mail website for specific service times). Royal Mail Special Delivery is the only service that guarantees next-day delivery, subject to Royal Mail terms and service availability.

How can I track my order?

Once your order has been dispatched, a tracking confirmation email will be automatically sent to you containing your tracking details. You can also track your order status and delivery updates directly through the Shop app or by logging into your customer Shop account.

How are my single cards and sealed products packaged?

We take great care with card condition and safety. Single cards are packaged using penny sleeves and protective top-loaders, while larger items and sealed products are cushioned with packaging paper in heavy-duty cardboard boxes.

Do you offer free shipping on UK orders?

We do not offer free shipping. All delivery charges are calculated at checkout based on the chosen delivery service and destination.

Do you ship internationally?

Yes, we ship internationally. However, we cannot guarantee that every country is currently supported by our shipping platform. Available international destinations can be checked at checkout.

Retrait sur place

How does Local Pickup work?

Select "Local Pickup" at checkout and choose your preferred store location (Aberdeen or Edinburgh). Once your order is picked and prepared by our team, you will receive a "Ready for Pickup" email notification. Please wait for this notification before heading to the store.

What do I need to bring when collecting my order?

Please bring a copy of your order confirmation email (on your smartphone or printed) along with a valid photo ID matching the order name.

How long will you hold my Local Pickup order?

Local Pickup orders are held for up to 14 days from the date your pickup notification is issued.

Disponibilité des stocks

I cannot find an item on your site. Can you order it for me or answer stock queries?

Our online store carries all products currently available for purchase online. Customer support is unable to answer individual stock availability questions or place special orders for items not listed on the site. If an item is out of stock online, you can sign up for automated email alerts directly on the product page.

How accurate is online stock for single cards?

Our online single card inventory directly reflects our store supplies. If a card is listed as in stock online, it is available for immediate purchase.

Do you purchase single cards and collections?

Yes! We buy high-value singles, playables, and full trading card collections for cash or store credit. You can bring your collection to our Aberdeen or Edinburgh stores or contact our trade team with a card list for an evaluation.

Événements et tournois

How do I register for in-store events and tournaments?

Online ticket booking is only required for special events (which can be booked via our Events page). Our regular weekly event schedule does not require advance online booking.

Are graded card slabs legal for tournament play?

Tournament legality for graded card slabs depends on the specific game and card type (for example, in Flesh and Blood, graded slabs are permitted for Hero and Equipment cards kept outside your main deck). Please check official game rules or ask in-store ahead of time.

What should I bring to an in-store event?

Please bring your deck, necessary gaming accessories (sleeves, playmat, dice/counters), official player ID where applicable, and your ticket confirmation for special events.

Précommandes

How do pre-orders work for upcoming TCG releases?

Pre-ordering guarantees your allocation of upcoming expansion sets and products. Payment is processed upon placing the order to reserve your product allocation.

Will my pre-order arrive on release day?

Pre-orders are shipped as soon as we receive stock and publisher rules allow. However, delivery on official launch day cannot be guaranteed due to publisher embargo rules and courier shipping schedules.

What happens if I combine in-stock items with a pre-order item?

Orders containing both in-stock items and pre-order products are held until all items are in stock and ready to ship together. If you require in-stock items immediately, please place separate orders.

Can I cancel or amend a pre-order?

Pre-order refund and cancellation requests will be reviewed. If our team has already begun processing your order for shipment, a restocking fee may apply.

Retours et remboursements

What is your returns policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Single cards must be returned in the exact condition grade supplied.

How do I initiate a return or refund request?

Returns and refund requests can be self-managed directly through your customer Shop account. Alternatively, you can contact customer support via our online contact form with your order details and reason for return.

How long do refunds take to process?

Once your return is received and inspected, approved refunds are processed back to your original payment method within 5 working days.

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