Pre-order Information
At Thistle Tavern Cards Ltd, we offer pre-order options for some of our products, allowing you to secure your purchase ahead of their release. We understand that pre-ordering can be an exciting way to get your hands on highly anticipated items, and we want to ensure a smooth and enjoyable experience for our customers.
When you pre-order an item from our store, please keep the following guidelines in mind:
- Release Dates: Pre-order items are typically products that have not yet been released by the manufacturer. We will clearly indicate the expected release date on the product page, so you can plan accordingly.
- Order Fulfillment: If you order a pre-order item along with non pre-order items, please note that your entire order will be held until all items are released. This allows us to consolidate the shipment and ensure that you receive all your items together.
- Payment: When you place a pre-order, we will collect payment immediately allowing us to dispatch the items as soon as they become available.
- Release Delays: While we strive to provide accurate release dates, there may be instances where the manufacturer delays the release of a pre-order item. In such cases, we will notify you of any changes and provide updates on the new release date.
- Cancellation: If you wish to cancel your pre-order, please contact us as soon as possible. We understand that plans can change, and we will do our best to accommodate your request, subject to a 5% fee. However, please note that once an item has been released and shipped, it is no longer eligible for cancellation.
By pre-ordering from Thistle Tavern, you are securing your place in line for highly sought-after products. We appreciate your patience and understanding as we work to deliver the best possible experience for our customers.
If you have any questions or need further assistance regarding our pre-order guidelines, please don't hesitate to contact our support team at support@thistletavern.com. We're here to help!